Terms of Service
1. Who we are and what these terms cover
These Terms of Service (“Terms”) are a legal agreement between you and The 1am Room Ltd, a company registered in England and Wales (company number 17261757), whose registered office is at C/O GLX, 69–75 Thorpe Road, Norwich, Norfolk, NR1 1UA (“we”, “us”, “our”).
They govern your use of The 1am Room (the “Service”) — a guided reflection service delivered through messaging, together with our website at 1amroom.com and our account area at app.1amroom.com.
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Payments for the Service are handled by Sold through Link, LLC (trading as Onelink), which acts as the merchant of record. This means your purchase is made from Onelink rather than from us: Onelink takes your payment, issues your receipt and invoice, manages your subscription and handles refunds. Your bank statement will show Onelink alongside our name. Onelink’s own terms and privacy policy apply to the payment and billing.
These Terms govern your use of the Service itself, which is provided by us.
2. What the Service is — and what it is not
The 1am Room is a tool for personal reflection and self-awareness. It is designed to help you think through things more clearly.
Please read this carefully:
- The Service is not therapy, counselling, or any form of medical or mental-health treatment, and it is not a substitute for professional advice, diagnosis or care.
- We are not a healthcare provider, and nothing the Service produces should be treated as professional, medical, psychological, legal or financial advice.
- The Service uses artificial intelligence to generate responses. You are interacting with automated software, not a human professional.
- The Service is not for emergencies. If you are in crisis, or you are worried about your safety or someone else’s, do not use the Service to seek help. Instead, contact the emergency services on 999, call NHS 111, or contact the Samaritans free on 116 123 (or the appropriate emergency and crisis services in your country).
- We do not monitor conversations in real time and are under no obligation to intervene, respond to, or act on anything you share. You should not rely on the Service to detect or respond to any emergency or risk of harm.
3. Artificial intelligence and the limits of what it produces
The Service is powered by artificial intelligence. This means:
- Responses may be inaccurate, incomplete, or inappropriate, even when they appear confident or plausible.
- Responses are generated automatically and do not represent our views or advice.
- You should not rely on any response without applying your own judgement, and you should independently verify anything important before acting on it.
- You are responsible for how you use and act on anything the Service produces.
Because the Service invites you to reflect on personal things, a response may occasionally be unhelpful, poorly judged, or upsetting. If that happens, stop and take a break, and if you need support, see clause 2.
4. Who can use the Service
The Service is intended for adults. You must be 18 or over to use the Service. By using the Service you confirm that you are at least 18 years old. If we become aware that a user is under 18, we may suspend or close their account.
5. Your account
To use the Service you create an account through our sign-in provider. You are responsible for keeping your account secure and for all activity that takes place under it.
You must link a phone number to your account in order to use the Service. That number is how the Service identifies you and delivers your conversations. You are responsible for that number and for your own use of any third-party messaging platform (see clause 10).
6. The subscription
Access to the Service is sold as a monthly subscription. What is included is described on our website.
Your first month is charged at a reduced introductory rate. After that first month the subscription renews automatically at the standard monthly rate, and continues to renew each month until you cancel.
Both rates, and the date the standard rate begins, are shown before you buy and on the checkout page. They may vary depending on your country.
This is a single continuing subscription, not a free trial and not two separate purchases. You are charged from the outset, and the introductory rate is simply the price of the first month.
We will email you before the price changes, and before later renewals.
You can cancel at any time (see clause 8). Cancelling stops future renewals and takes effect at the end of the period you have already paid for.
We may change prices for future months, and where we do we will give you notice as required by law before the change takes effect.
7. Payment
Payments are taken by Onelink as merchant of record, using Stripe’s payment infrastructure. By purchasing, you also agree to Onelink’s terms. We never see or store your card details.
You authorise Onelink to charge your payment method at the start of each month — the introductory rate when you subscribe, and the standard rate for each month after that — until you cancel.
If a payment fails, Onelink may try again, and we may suspend or limit your access until payment is made.
8. Cancelling, and your right to change your mind
Cancelling. You can cancel at any time — from your account, from your Onelink account using the link in your confirmation email, or by contacting us. Cancelling stops future payments. Your access continues until the end of the month you have already paid for, and is not renewed after that.
Changing your mind. If you are a consumer in the United Kingdom, the European Union or the EEA, you have a statutory right to withdraw within 14 days of your purchase and receive a refund. Consumers elsewhere have the rights given by their own local law, and Onelink applies these as the seller.
Refunds are issued by Onelink as merchant of record. Full details are in our Refund Policy, which forms part of these Terms.
9. Acceptable use
You agree not to:
- use the Service for anything unlawful, or to harm, harass, threaten or abuse others;
- submit other people’s personal or sensitive information without the right to do so;
- attempt to reverse-engineer, copy, scrape, or build a competing product from the Service or its outputs;
- interfere with, disrupt, or place unreasonable load on the Service, or attempt to circumvent any usage limits or security measures;
- use the Service in any way that breaches the terms of any third-party platform through which it is delivered.
We may apply reasonable usage limits and fair-use measures, and may suspend or restrict access where use is excessive or appears abusive.
We may use different underlying models to generate responses, and which model is used may vary.
10. Delivery through third-party platforms
The Service is delivered through WhatsApp and requires a WhatsApp account. Your use of WhatsApp is governed by its own terms, not ours. We do not control WhatsApp and are not responsible for it.
Messages may be delayed or fail to deliver, and the platforms we rely on may change their policies, features, or availability, or may restrict or remove access, at any time. We may change or add delivery channels, and in some cases delivery through a particular platform may be interrupted or may end. We are not liable for outages, delays, or changes that are outside our reasonable control.
11. Your content and our content
What you submit. You keep any rights you already have in the messages and information you submit (“your content”). You grant us a non-exclusive licence to host, store, process and display your content for as long as we need it to operate, secure and improve the Service.
What the Service produces. As between you and us, you may use the responses the Service generates for your own personal purposes. Responses are generated automatically and are provided as described in clause 3.
The Service itself. The Service — including its software, design, branding and underlying systems — belongs to us or our licensors. We grant you a limited, personal, non-transferable right to use the Service for your own personal, non-commercial purposes, in line with these Terms. This right ends when your access to the Service ends.
How we handle your content — including who may review it, how we use it to improve the Service, and what we will never do with it — is set out in our Privacy Notice.
12. Availability
We aim to keep the Service available and working well, but we do not guarantee it will be uninterrupted, error-free, or always available. We may change, suspend, or withdraw all or part of the Service, and we may carry out maintenance.
13. Our responsibility to you
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited under the law that applies to you as a consumer.
Subject to that, and because the Service is a reflection tool and not professional advice:
- we are not liable for any decision you make, or action you take or do not take, based on anything the Service produces;
- we are not liable for losses that were not reasonably foreseeable, or that arise from your misuse of the Service or your failure to follow these Terms;
- we provide the Service with reasonable care and skill, but otherwise the Service is provided “as is”.
Your statutory rights as a consumer are not affected by these Terms.
14. Suspending or ending your access
We may suspend or end your access to the Service if you breach these Terms, if we are required to by law, if it is necessary to protect the Service or other people, or if we stop providing the Service.
You can stop using the Service and close your account at any time. Where you have paid for access, ending your account does not automatically entitle you to a refund except as set out in the Refund Policy or as required by law.
Clauses that by their nature should survive the ending of these Terms (including clauses 2, 3, 11, 13, 16 and 17) will continue to apply.
15. Changes to these Terms
We may update these Terms from time to time. Where a change materially affects your rights, we will give you reasonable notice (for example by email or through the Service) before it takes effect. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, you should stop using the Service and may cancel in line with clause 8.
16. Governing law and disputes
These Terms are governed by the laws of England and Wales. If you are a consumer, you benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in the courts of that country. Otherwise, disputes will be subject to the courts of England and Wales.
17. General
If any part of these Terms is found to be unenforceable, the rest continues to apply. Our failure to enforce a term is not a waiver of it.
We may transfer our rights and obligations under these Terms to another organisation — for example if our business is sold or reorganised. We will tell you if this happens, and your rights under these Terms will not be reduced as a result. You may not transfer your rights or obligations under these Terms to anyone else.
No one other than you and us has any right to enforce these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms, together with the Refund Policy, are the entire agreement between you and us regarding your use of the Service. Our Privacy Notice is not part of this agreement; it explains how we handle your personal data, and your rights under data protection law are separate from and unaffected by these Terms.
18. Contact us
You can contact us at: