Refund Policy
1. About this policy
This Refund Policy explains how refunds work for The 1am Room (the “Service”). It forms part of our Terms of Service.
The Service is provided by The 1am Room Ltd (company number 17261757). Your purchase is made from Sold through Link, LLC (trading as Onelink), which acts as the merchant of record. Onelink takes your payment, issues your receipt, and issues any refund.
The subscription starts with a free trial, so for the first part of it there is nothing to refund. Section 2 explains what applies when.
Because Onelink is the seller, Onelink decides refund requests. This policy explains how that works and what we do at our end. Onelink’s own terms apply to your purchase alongside this policy.
Nothing here limits your rights under consumer law.
2. During the free trial, there is nothing to refund
Your subscription begins with a free trial, and you are not charged during it.
If you cancel before the trial ends, no payment is ever taken. There is no refund to ask for, because there is nothing to refund — cancelling is all you need to do, and section 3 explains how.
If you do not cancel, the subscription starts when the trial ends and your payment method is charged for the first month. From that point onwards, section 4 applies.
3. Cancelling
Cancelling and asking for a refund are different things.
During the trial, cancelling is the only thing you need to do. It stops the subscription before it starts.
After the trial, cancelling stops future payments. Your access continues to the end of the month you have already paid for, and you will not be charged again after that.
You can cancel at any time:
- from your account with us;
- from your Onelink account, using the link in your confirmation email; or
- by contacting us at support@1amroom.com.
4. Changing your mind after you have been charged
If you are a consumer in the UK, EU or EEA, you have a statutory 14-day right to withdraw and to a refund of anything you have paid. Onelink applies these rights as the seller.
Separately from that, a refund may be issued at any time within 60 days of a payment. Onelink and Stripe can do this at their discretion, and they consider each request individually. We can also issue a refund ourselves, and we will where it is the right thing to do.
If a refund is issued, your access to the Service ends.
5. If something is wrong with the Service
If the Service is faulty, not as described, or not provided with reasonable care and skill, you have rights under the Consumer Rights Act 2015, which may include a repeat performance or a refund. These rights are in addition to everything above.
Please contact us first at support@1amroom.com so that we can try to put it right.
6. How to ask for a refund
Either route works, and both reach the same place:
- Contact us at support@1amroom.com. Please include the email address you used to purchase.
- Contact Onelink, using the link in your receipt or at link.com.
Refunds are made by Onelink to your original payment method. How long it takes to appear depends on your payment provider.
You do not need to use any particular form of words. If you prefer, you can use the model cancellation form at the end of this policy.
7. Prices and currencies
Prices are shown at the point of purchase and may vary depending on your country. Any refund is calculated by reference to the amount you actually paid, including any tax charged on it.
8. Changes to this policy
We may update this policy from time to time. The version that applies to your purchase is the one in force at the time you bought. The “last updated” date shows when it was last changed.
9. Contact us
Model cancellation form
You only need to use this form if you wish to cancel. You may also simply email us.
To: The 1am Room Ltd, C/O GLX, 69–75 Thorpe Road, Norwich, Norfolk, NR1 1UA, United Kingdom — support@1amroom.com
I hereby give notice that I cancel my contract for the supply of the following service:
- Service purchased:
- Date of purchase:
- Name:
- Email address used to purchase:
- Date: